Sometimes when dealing with an insurance adjuster, you may think that they are delaying your case if it isn't progressing as fast as you think it should. This is a cause of concern because you obviously want to get your claim as soon as possible. Knowing why the adjuster is "delaying" your case may help you speed up the process:
They Have a High Case Load
A typical adjuster doesn't work on one case at a time; they juggle multiple cases at any one time. Just like for other professionals, the adjuster's workload ebbs and flows. Therefore, if you submit your claim at a time when the adjuster is dealing with numerous cases, expect your case to last longer than it would if they were working on a handful of cases.
The adjuster's caseload is determined by different factors such as the complexity of the cases they already have, their experience, the degree of administrative support, the size of the insurance firm, among others.
Other Third Parties Are Slowing Down the Process
Sometimes, you may think that the adjuster is slow while in the real sense the issue is beyond their control. This may be the case, for example, if other parties involved with your case aren't as cooperative as they can be. Such parties include the police, witnesses, and your medical doctor, among others. Such people have crucial information the adjuster needs to process your claim. Therefore, if they delay in releasing the information, your case may also delay.
The Administrative Support Is Inadequate
Lastly, your case may also delay if the administrative support they are supposed to get from their insurance company isn't forthcoming. As you can imagine, an insurance adjuster can't do literally everything connected to your case. They will need to request copies of relevant documents, make copies of the documents, deal with the third parties mentioned above and more, hold meetings with their supervisors, and investigate you (on issues such as your claims history and honesty). They have a team to help them with these issues, and if the team isn't efficient, your case's progress will inevitably slow down.
Depending on what is causing the delay, you may be able to help speed up the process. For example, if the adjuster is claiming delay of documents, you can also contact the relevant parties to get to the root of the issue. At other times, it might be just that the adjuster is engaged in delaying tactics, in which case you should contact an experienced injury attorney's office like Donald R. Capper, Attorney at Law.